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Me: Hello, I can't get into my DLS webmail account using the web interface... It keeps giving me weird error messages, telling me "You have to be logged in to use this page" while not letting me actually log in.
Tech: What is the account name?
Me: patgreene@lithic.net
Tech: Is that a domain we host? Are you sure you have DSL with us as well? Are you sure that is your webmail username? I haven't seen anything like that. I don't think it would work.
Me: Yes. I also have a patgreene@dslextreme.com address. I have gotten into both accounts in the past using the webmail interface.
Tech: Well, I can access them from here...
Me: It's funny, my mail program on my Mac can access them too...
Tech: What are you using, Thunder? Eagle? [At least that's what I think that's what he said.]
Me: No, just the Mac OSX mail system.
Me: Wait, I wonder if I can access it through Safari? [opens Safari, types keystrokes] I can! It was a Firefox problem! Great! Thank you for your time!
Tech, sounding bemused: Sure, um, have a nice day.
I feel competent. The Tech sounded confused. I have to admit I was sort of annoyed by the "are you sure?" questions -- of course I'm sure, fool. Although I guess I have to cut him some slack -- he probably gets a lot of questions where the answer is some variant of "turn on the computer." I suppose I should have thought to try Safari before calling them, but it really did not occur to me: it should have, since if it had been a problem with the server, POPmail would have been unable to retrieve anything.
Tech: What is the account name?
Me: patgreene@lithic.net
Tech: Is that a domain we host? Are you sure you have DSL with us as well? Are you sure that is your webmail username? I haven't seen anything like that. I don't think it would work.
Me: Yes. I also have a patgreene@dslextreme.com address. I have gotten into both accounts in the past using the webmail interface.
Tech: Well, I can access them from here...
Me: It's funny, my mail program on my Mac can access them too...
Tech: What are you using, Thunder? Eagle? [At least that's what I think that's what he said.]
Me: No, just the Mac OSX mail system.
Me: Wait, I wonder if I can access it through Safari? [opens Safari, types keystrokes] I can! It was a Firefox problem! Great! Thank you for your time!
Tech, sounding bemused: Sure, um, have a nice day.
I feel competent. The Tech sounded confused. I have to admit I was sort of annoyed by the "are you sure?" questions -- of course I'm sure, fool. Although I guess I have to cut him some slack -- he probably gets a lot of questions where the answer is some variant of "turn on the computer." I suppose I should have thought to try Safari before calling them, but it really did not occur to me: it should have, since if it had been a problem with the server, POPmail would have been unable to retrieve anything.